Frequently Asked Questions

General Questions

Apart from medicare and your insurance information

  • Drivers License or a valid ID
  • Insurance information
  • Referral Letter (if required)
  • Copies of results, i.e., x-rays, MRI’s, CT scans, etc., and any other relevant information
  • List of medications (if any)

My Clinic Care (patient portal) allows you to access your health information, request appointments, email your provider, and request prescription refills.

For all questions related to My Clinic Care (patient portal) or to sign-up, please contact our portal hotline at 406-771-3031 or email us at


Great Falls Clinic Hospital

Open 24 hours a day; 7 days a week

Great Falls Clinic Immediate Care Center

Monday – Friday 7:00 am – 7:00 pm
Saturday 8:00 am – 6:00 pm
Sunday & Holidays 9:00 am – 4:00 pm
Closed Easter, Christmas & Thanksgiving

Great Falls Clinic Main Campus

Monday – Friday 8:00 am – 5:00 pm
Closed Weekends & Holidays

Great Falls Clinic Northwest

Monday – Thursday 7:30 am – 6:00 pm
Friday 7:30 am – 5:00 pm
Closed Weekends & Holidays

Great Falls Clinic Specialty Center

Monday – Friday 8:00 am – 5:00 pm
Closed Saturdays, Sundays & Holidays

Great Falls Clinic Surgery Center

Monday – Friday 6:30 am – 4:30 pm

Montana Plastic Surgery Center

Monday – Friday 8:00 am – 5:00 pm
Closed Weekends & Holidays

We have six different locations including the Main Clinic, Specialty Center, Surgery Center, Hospital, Northwest Clinic and the Montana Plastic Surgery Center. To view a map in a new window, please click here. Or visit our “locations” page in the tab.

Yes, your medical file is handled with the utmost respect for your privacy. Great Falls Clinic staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. We will not release the contents of your medical file without your consent, unless we are required by law or for treatment or payment purposes.

For records at the Main Clinic, Specialty Center, Northwest Clinic or Montana Plastic Surgery Center, please call 406.771.3106 or fax your request to 406.771.3047.

For records at the Great Falls Clinic Hospital please call 406.216.8142 or fax 406.216.8014.

For records at the Great Falls Clinic Surgery Center, please call 406.771.3538 or fax 406.771.3594.

You can also email your requests to

Contact Central Scheduling at 406-771-7801.

Most medical specialists will accept only referred patients. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition, and also because Medicare pays higher rebates for specialist services if you have been referred.

Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.

During your initial visit, the doctor will explain the specific test or procedure you want, help you visualize the results and discuss the risks. He/she may do a physical examination and ask some questions. Once the test is completed, the doctor will decide what your diagnosis and the appropriate treatment should be.

The Great Falls Clinic provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these language services, please contact Amanda Cunningham at 406-216-8077 or Vickie Keith at 406-216-8051 for assistance.

If you believe we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Administration or Haley Denzer, Chief Administrative & Compliance Officer – 406-454-2171.

Hospital Outpatient Services

“Hospital outpatient” refers to the billing process for services rendered in a hospital outpatient clinic or location. This is the national model of practice for large, integrated delivery systems where the hospital owns space and employs support personnel involved in patient care.

Under this model patients will receive two bills. One bill represents the facility charge and one bill represents the professional or physician fee charge. Previously, all services were provided by the physician office and charges were grouped together on your physician billing statement.

Depending on their particular insurance coverage, it is possible benefits may differ for certain outpatient services and procedures at hospital outpatient locations. We recommend patients review their insurance benefits or contact their insurance provider to determine what their policy will pay and what out-of-pocket expenses they may incur based on the location of the services provided.

The following Great Falls Clinic Hospital locations and departments are all licensed as hospital based services.


  • Great Falls Clinic Laboratory
  • Great Falls Clinic Radiology
  • Great Falls Clinic Radiation Therapy
  • Great Falls Clinic Chemotherapy/Infusion
  • Great Falls Clinic Cardiovascular Ultrasound Department
  • Great Falls Clinic Physical Therapy & Speech Therapy
  • Great Falls Clinic Surgery Center


  • 1400 29th Street South, Great Falls, MT
  • 3000 15th Ave South, Great Falls, MT
  • 1600 Division, Great Falls, MT
  • 3010 15th Ave South, Great Falls, MT
  • 1509 29th Street South, Great Falls, MT

Depending on each patient’s specific insurance benefits, deductible, co-insurance and copayments may be applied for provider-based services.

Great Falls Clinic Hospital offers discounting and charity policies to help qualifying patients. Detailed information is available by calling the Great Falls Clinic Hospital’s Financial Counseling Office at 406.216.8000.

Meet Our Providers

Cheyenne Kroll, PA-C

Orthopedics / Orthopaedics

Russell Herring, DNP

Family Practice

Antonio Santin, MD, FACS


Plastic Surgery

    Have a question for us?

    If you want to contact us about a medical concern or a prescription refill, the best way to do this is by phone 1-800-421-1649.